Joined 3 years ago Maxim from Redesignme wrote:
1 year ago

@oliv4a I can't reproduce this, can you please try submitting your order again?

Joined 1 year ago
Earned 500 RDMs
Rank #184 JWVerweij wrote:
9 months ago

He Maxim,

I have the same problem. Is there a solution for it? I have tried already to order again but it didn't work.

Thanks!

Joined 3 years ago Eveline from Redesignme wrote:
9 months ago

Hi JW,

I just tried to order something with an uncompleted profile, but I'm not getting this "profile update failed" message oliv4a is talking about. Could you try to explain in more detail what happens while you're ordering?

Thanks! Greeting, Eveline

Joined 1 year ago
Earned 500 RDMs
Rank #184 JWVerweij wrote:
9 months ago

Yes, of course: I have to complete my profile by filling some fields. After that this massage appears: "Profile update failed / The Repeat Password field must have a value." But in the window with profile details, there is no field for a password and a repeat password.

Thanks in advance!
Jan Willem

Joined 3 years ago Eveline from Redesignme wrote:
9 months ago

Thanks for the info Jan Willem :)
Our developer will take a look at this..
I'll let you know when it's fixed and you can try submitting your order again!

Have a nice weekend,
Eveline

Joined 3 years ago Eveline from Redesignme wrote:
9 months ago

Hi Jan Willem,
This is a tough one! Our developer has a possible solution, but as we can't reproduce the problem you mention, we can't test the solution either! Could you please try to order again and see what happens now?

If this doesn't work, you can email me your contact details and I will place the order for you.

Let us know! Eveline

Joined 1 year ago
Earned 500 RDMs
Rank #184 JWVerweij wrote:
9 months ago

Hi Eveline,

Thanks for looking to this problem, but sorry, it doesn't work. I got the same massage.

I will e-mail you about my order, that is the easiest way I think.

Thanks!

Joined 3 years ago Eveline from Redesignme wrote:
9 months ago

Hi Jan Willem, too bad!
You can email me at eveline@redesignme.com
Thanks!