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PRIVATE CHALLENGE

Create the future terminal experience at Amsterdam Airport Schiphol!for Schiphol

Schiphol is looking for ideas to innovate their passenger terminal.
The passenger terminal or Lounge is the area where all passengers stay after checking in and passing customs. You can find shops, restaurants and other facilities here.
Schiphol wants to exceed passenger expectations and stay a leading airport in the future! How can Schiphol innovate their passenger terminal so that every passengers’ need is met?

The challenge:
Imagine Schiphol airport 10 years from now; what would the passenger lounge look like, what would you want to experience, what activities and services are available to passengers in the Lounge?
You are free to upload ideas for specific facilities or activities but also ideas on the design of (parts of) the area are welcome. You can give input for a specific need and passenger group or for the lounge as a whole and passengers in general.

Do’s:
  • The wow! effect is important, so that passengers will remember their stay at Amsterdam Airport Schiphol.
  • Look at other public locations like stations, parks, shopping malls or other airports, what should Schiphol integrate in their passenger terminal?
  • Keep in mind that there are many different nationalities at the airport, each with their own culture.
  • Please check the extra information on passenger needs and target groups under More files.
All your ideas are welcome, with or without a visual.

If you’re a designer keep in mind:
  • Clarity: The lounge should remain a clear space that is easy to overlook. Passengers must be able to see where they are and where to go.
  • Way-finding: the way-finding at an airport like Schiphol is very complex. Because of that, a clear view on signage is essential and placing extra signs is not desirable.
  • Space: the space in Schiphol is limited and valuable.
  • Basic needs: Take into account that the passengers at Schiphol love the view on the airplanes and have the need for daylight and fresh air. Research has shown that green (real) nature and a fresh, hygienic atmosphere works really well for the positive mood of the passengers. More information regarding the needs of passengers is available under More files.
  • Investments: think of commercial benefits your idea can offer to Schiphol

5 More Files

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